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FAQ For Patients

Can you scan my whole body while I'm in there?
No. Each scan is limited to a specific body area.

Do you participate with my insurance?
Your MRI services are billed through Borgess Medical Center. Borgess participates with almost all insurance carriers. Please contact our Patient Services department at 269-342-1099 between the hours of 8:00 AM - 5:30 PM, Monday - Friday to address questions about your particular insurance. Many insurance companies require prior authorization for MRI exams.

How do I obtain copies of my images?
Your results will be available to your physician within 24-48 hours. For CDs or other copies of reports, please contact Borgess Medical Records at 269-226-4832 to make arrangements for pick up or to have them mailed.

If I am billing workers compensation, what do I need to provide?
The patient is responsible for providing the claim number, contact name and phone number, and claim billing address. Please also provide the date the injury occurred. If your case is in litigation please provide attorney name and address.

If I have an implant, what should I do?
Contact our nursing staff as soon as you know you are due to be scheduled for an MR exam. If you are able to provide us with the following information it may avoid having to delay or reschedule your exam.
a) At what hospital or facility did you have the implant placed?
b) Name of the physician who performed the implant procedure.
c) Were you provided an implant card that you can provide. 
Sometimes we need a few days to research safety indications on implants once we have the above information.

What is the difference between an MRI and a CT scan?
The main difference in how CT and MRI scanners acquire images is in the form of radiation that is employed. CT uses ionizing radiation in the form of x-rays. The x-rays re directed through the body as a thin beam and then into a detector and are reconstructed into an image with a computer. A CT scanner will only acquire images in one plane. These images can then be manipulated via computer after the scan to obtain more information. MRI scanners use non-ionizing radiation in the form of radio waves (in approx. the fm radio range). These radio waves are directed at the body in the presence of a strong magnetic field. These interact with the plentiful hydrogen protons found in our tissues. The result of this interaction is a signal that is detected by the scanner and then reconstructed by a computer. These radio waves and magnetic fields can be manipulated and varied to obtain many different planes and many different types of images.

When and from whom will I get my results?
Results are available to your physician on-line generally within 24 hours. A hard copy of the report is mailed to your physician as well within 3-5 business days.

Who is responsible for insurance authorizations?
The referring physician's office is responsible for contacting your insurance carrier.

Why do you want to know about metal implants?
As part of our screening process, it is very important that we find out what types of implants a patient may have. There are types of implants that are never a problem and there are implants that are incompatible with the MRI unit, which prohibit a patient from ever having this type of exam. In addition to asking about implants, it is also very important for us to find out if there is any metal in a patient's body due to an injury or accident. If so, we must take precautionary steps to ensure that the shrapnel or other metal in the patient's body does not compromise their safety.

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